You are more than welcome to come and visit our showroom in rural Leicestershire - it's by appointment only - 10 minutes from M1 J21 and about 45 minutes south of Arena UK. Alternatively we have our pop-up shop at a number of shows this year including the Blue Chip Championships in April, Blenheim International Horse Trials in September, and of course Horse of the Year Show in October.

If your in the midlands or northern home counties why not organise a yard day? In return for giving us some space for our pop up shop (plus cake and coffee) we would be delighted to come down for the day and show you some of our amazing ranges and collections - we can tailor our product ranges based on you and your customer requirements.

Our show calendar is obviously on hold at the moment, but we will get back out to some shows as soon as we can. We do hope to be at the NEC for HOYS in October.

Our pop-up shop 2020 calendar is already looking very busy - we will be at the Blue Chip Championships in early April and at the back end of the season at Blenheim Horse Trials in September - in between we are at Windsor, Wales and West, Onley Grounds, Summerhouse and Dallas Burston. Keep your eyes peeled on the blog for confirmed dates.

If your card is declined please contact us via the form below with a number that we can call you back on

VAT is included on all of our orders where applicable and is dependent on product type and delivery country, our VAT number should you need it for some reason is:  315 8693 78

We accept Visa, Mastercard, Amex and Paypal. If you are located in the UK you can also use clearpay - this enables you to spread your payments equally over a period of 8 weeks at no additional cost to you. Check out the terms and conditions on any of our checkout pages.

We charge your card at the point of order

Any item out of stock should be listed as pre-order on each of our product pages, this just means we order it direct from the supplier, and we normally know within a few hours of you ordering what the lead-time is likely to be. We will advise you accordingly and if you decide you wish to cancel we will happily give you a refund.

We do use cookies on the website to help with the user experience, and do capture your details when you place an order. Just drop us an email if you want to see the information we hold on you, and/or ask us to delete it.

We promise to advise you of a realistic delivery time once your order is placed. If the delivery time is not within your timescale we will cancel and refund you immediately.

We now offer the ability to pay in EUR, USD or GBP dependent on your specific requirement. We will roll out more currencies as we start to expand our shipping destinations.

If you are based in the UK, over 18 with a credit or debit card you can select Clearpay as your payment method at checkout. Quite simply this allows you to spread payments into 4 equal amounts paid on a fortnightly basis over 8 weeks. A super way of spreading the cost perhaps on some of our more expensive items. It doesn't cost you as the customer any more than paying in full at time of check-out but you do need to make sure you pay your instalment amounts on time to avoid any additional fees.

Further guidance can be found by clicking on the Clearpay link on any of our product pages.

You can return most items for a full refund or exchange within 30 days of purchase. Please follow our returns procedure here - exceptions apply including sale items, customisations and bits

You can exchange most items within 30 days of purchase, follow our simple returns policy here

We have noticed that although we refund any orders as soon as we receive the item back, or indeed if the item has not been dispatched - there is a delay in receiving your funds from Paypal - on average it it is taking about a week, from us pressing refund to you actually receiving the money back in your Paypal account. Do bear this in mind when using Paypal to purchase from us.

We are now trialling shipping on a worldwide basis - it seems more complicated than we imagined in terms of customs, shipping time and ultimately cost of delivery - but we are exploring options and trying to find solutions that work for us as a business and you as a customer. Reach out if you need any guidance or estimated cost/timeline prior to ordering. 

Yes we do, we charge £20 for delivery regardless of size of order, and use DPD next day delivery where possible. 

We also deduct VAT from any Channel Island order.

We will email you as soon as your order leaves our warehouse - with a link to a tracking app so you can track where your order is!

Assuming all of the items you ordered are in stock we aim to dispatch same day/night - if we have to order stock in, we will let you know a delivery estimate as soon as we can.

Email Chelsea using the Contact button below and she will try and intercept your order before dispatch

For UK deliveries we use DPD for next day delivery and Royal Mail and MyHermes for our standard delivery service. These couriers are well regarded, insured and allow us and you to track progress of your delivery. We will include a link to the track progress page for each order.

If you happen to be in the Leicestershire/Warwickshire area and ask very nicely, Chelsea may well jump in her van and deliver your order personally for absolutely no fee :) Chelsea competes regularly at Arena UK, Vale View, Onley and Solihull and so that is always an alternative option!

Some of our products are not always held in stock due to cost, complexity or size - any such product is listed as a pre-order. Feel free to order now, this will alert us to your request and we will respond with a delivery estimate within a few hours. 

Rest assured we will do our utmost to get the order to you as quickly as possible,  and if there has been a delay before dispatching we will confirm that you still want the item before we send it to you...

Reach out to us if you need any help choosing the right product - we have a wealth of knowledge and are only to keen to help. Try our messenger instant messaging service, or drop us an email if we are away

We are really keen to make sure you find the right size product for you and your horse, first time, every time.

If the size guides that we provide on relevant product pages are leaving you puzzled - then message us now before ordering and we will do all we can to help. Chelsea is a qualified hat and boot fitter and is more than happy to assist with any sizing questions.